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Shipping & Returns


      All our orders will be sent by Express shipping without any extra charge.
      We dispatch all orders with registration and the delivery usually lasts
      ca. 8 days according to the delivery location.

      Express-shipping is free of charge and naturally always insured.



      We stand by the quality of our products.  
      Therefore we accept returns without giving any reason for an exchange or full refund less shipping costs.
We offer this money-back guarantee within 14 days after receipt of the goods, as long as the product is
      still in perfect condition and in the original packaging. 
      To process a return request please contact us via our contact form on our contact page of the website
      within 2 weeks from the date of reception of your order.

      The "Money Back Guarantee" is not applicable for undelivered orders due to the customer's own negligence
      (e.g. delivery address is incorrect, unknown postal address or the order wasn't picked up at the post office, etc.)

      As our panama hats "Ultrafino" are special orders, they can no longer be rescinded.
You can exchange or give back a panama hat "Ultra fino" if ..
      •  .. a wrong size or wrong model was delivered
      Every panama hat is checked individually before it leaves our workshop. Should the article unfortunately arrive
      with the wrong size or model, we will be happy to exchange.
      We bear the costs for shipping.
      •  .. has suffered transport damages
      Should your hat be damaged or lost during transport, you will, after making the complaint, return and after the
      receipt of goods, immediately receive a new hat.
      We bear the costs for shipping.